FAQ's Embroidery

Q. What is the difference between embroidery and monogram?


A. These terms are confusing to most. Embroidery is the stitching. Monograms are the three(3) letters that are your initials. People often ask us to “monogram a name”. A name can only be embroidered, not monogrammed. So, when you are choosing fonts on monograms, please keep in mind to only choose a monograms style if you are submitting initials. If you are choosing a name, choose a font style.






Q. How much will it cost?


A. That is our most popular question. There are four costs that you need to be aware of when ordering custom embroidery:



1. Setup Cost ($45-$75 for custom logos)

2. Embroidery Cost (stitching)

3. Garment Cost (shirts, polos, hats, etc.

4. Shipping Cost (we only charge what the shipper charges-NO MARKUP)






Q. Can you create my design /logo for me?


A. Yes we can. We have an in-house art depart that has more than 20 years of experience of custom designing . Please email or call us to discuss your designing needs.






Q. Are there any setup Fees?


A. There is a one-time set up fee which is between $45.00 to $75.00 depending on the number of stitches, colors and intricacy of the design. Please email or call us for further information.






Q. Why do you charge a setup fees for uploaded logo’s?


A. Unfortunately, custom logo’s still need to be digitized by hand for the best result. Our design team has access to state of the art digitizing software and even this software cannot produce production quality logo’s automatically. If software existed that could automatically create digitized logo’s we would be using it and digitizing would be free. Other companies combine digitizing into the total cost so it seems like it’s free, we choose to show the actual embroidery costs instead.






Q. I already have my design/logo on disk, can you use it?


A. More than likely yes, we would need to have you send us the disk or upload your artwork to us. We would need to have it digitized and converted into an embroidery design by our in-house department. This is a one-time set up fee which is between $45.00 to $75.00 depending on the number of stitches, colors and intricacy of the design. Please email or call us for further information.






Q. I only want the name of my Company on the apparel , do I have to have ready art?


A. No problem, this is our specialty. We can use one of our Standard Fonts to suit your needs.






Q. Can you put individual names on garments?


A. Yes we can, this is our specialty. We can use of our Standard Fonts to suit your needs.






Q. How do I know if my design will digitize and embroider well?


A. You need to provide us with the best artwork you have available. We can accept most formats via email. Please email any special requirements you may have.






Q. Do I have to supply shirts, caps, etc. that I want embroidered?


A. No. You can order garments from our online catalog.






Q. I already have my garments, will you embroider them for me?


And what are the fees?


A. No problem, we would be happy to just supply you with the embroidery only. Please email us to make arrangements for your garments to be delivered to us and to discuss the fees.






Q. Do you do your own embroidery?


A. Yes, all of our monogramming and embroidery is done in our studio located in St. Louis, MO.






Q. What are your methods of payments?


A. We currently accept all major credit cards. You may pay for your order using PayPal or please feel free to call in your order to one of our customer service specialists. If you would like to pay with a check/money order, please mail in your order along with your check/money order to:

Onesies N Twosies 3657 Connecticut Street St. Louis, MO 63116






Q. Do you accept international orders?


A. We gladly accept international orders. Please email us for shipping methods and cost.






Q. Do you have a printed catalog?


A. We are currently in the process of updating our catalog; please inquire at a later time.






Q. Do you have a physical store?


A. No, we are currently an online business only and do not have retail store at this time.






Q. How long will it take for me to receive my order?


A. All orders are processed within 24 hours. Stock designs normally ship in 5-7 working days. Custom orders will vary depending on quantities. If you need a rush on your order, please email or call us.






Q. Do you offer wholesale or quantity discounts?


A. Yes we do. We offer a volume pricing system available to all of our customers. Please email us or call us to discuss the quantities and pricing structure.






Q. Do you drop ship?


A. We would be happy to drop ship your order. Please email us to confirm your drop ship address.